Last updated: 11 November 2019
When you receive your package, promptly check the items to make sure the items are working. We are happy to provide account credit or replace items found to be DEFECTIVE. Due to the nature and usage of Adult Products, ALL SALES ARE FINAL and the warehouses do not accept returns.
You must contact us within the first 30 days when you (or your customer) have received a defective or incorrect item and are requesting either a refund or replacement. We will enter the information into your order so that your product issue can be handled smoothly. Please send your order number, the product name/SKU, and a detailed description of the issue and/or photos to [email protected]
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.